Automated supplier communications
Automated inbox management
Over 80% of daily supplier communication takes place via email—this is where our AI agents come in. Incoming emails are automatically analyzed, classified, assigned, and sorted according to your rules.
Emails with order confirmations and other relevant documents are marked according to their process status and continuously updated.
Supplier feedback
In the event of critical deviations between an order confirmation and the original purchase order, the next step is to negotiate these with the supplier. Here, the AI agent helps by automatically generating appropriate response emails, which are sent either fully automatically or after human review.
Automatically send reminders for outstanding order confirmations
Does your ERP not automatically follow up on outstanding purchase orders? No problem, our AI agent can take care of this task for your team. In the turian Workspace, you can specify which suppliers should be reminded about purchase orders and then switch to autopilot. In the purchase order cockpit, you can then transparently track the status of reminded purchase orders.
Follow up on delivery dates
Automatically follow up on missing or delayed delivery dates. turian detects missing confirmations and triggers reminders, no manual tracking needed.
Your team stays informed, suppliers stay on schedule.
Full control through “human-in-the-loop”
You decide whether and which processes can be automated.
Your team retains control at all times thanks to “human-in-the-loop” approvals and the ability to manually change each data point.
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Seamless integration into existing system landscape
The flexible interface architecture of the turian platform enables seamless connection to a wide range of ERP, DMS, and PIM systems. Extensive standard interfaces are available for leading ERP systems such as SAP and Microsoft Dynamics/Navision.
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Quick implementation, no lengthy training
Unlike outdated OCR-based solutions, turian relies exclusively on the latest AI models. Even complex documents are processed reliably without training.
The effective implementation time is just a few days, and the solution covers your entire supplier portfolio right from the start.
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Frequently Asked Questions
Automated supplier communication is the use of software to handle routine, structured exchanges between a buying company and its suppliers without manual drafting or processing. turian automates the receipt and processing of supplier order confirmations, delivery notifications, and related inbound supplier documents, and can generate outbound follow-up communication for overdue confirmations or delivery updates based on configured rules.
turian automates the processing of inbound supplier order acknowledgements, delivery notifications, and advance shipping notices. It can also generate automated follow-up messages for overdue order confirmations. Routine exchanges that follow a predictable structure — a supplier acknowledging a purchase order, confirming a delivery date, or notifying a shipment — are handled without buyer involvement. Non-routine situations, such as a supplier proposing a significant delivery change or raising a commercial dispute, are flagged for human decision.
turian improves supplier communication efficiency by removing the time buyers spend on routine confirmation follow-ups, status checks, and data entry from incoming supplier documents. A procurement team managing a large supplier base can process a higher volume of supplier interactions without proportional headcount growth, and can direct buyer time toward supplier performance management, sourcing, and exception resolution rather than routine correspondence.
Yes. turian processes and stores all supplier communication data in EU-based infrastructure. A GDPR-compliant Data Processing Agreement is provided as standard, and turian holds ISO 27001 certification covering the relevant services. Customer and supplier data is not used to train external models.
turian connects to the ERP bidirectionally for supplier communication workflows. It reads open purchase orders, supplier master data, and delivery schedules from the ERP to validate incoming supplier documents against current records. When a supplier confirmation is processed and accepted, turian updates the relevant purchase order record in the ERP directly. Supported ERP systems include SAP Business One, SAP S/4HANA, SAP ECC, Microsoft Dynamics 365, Infor, and others.
