How Lexington Medical Cut Order Entry Time by 90%

Orders from European hospitals reached Lexington Medical via an Outlook team inbox: as PDFs, in the email body or as Excel files. Apart from the price lists already stored in the ERP, the sales operations team entered everything manually: customer, date, quantities and the PO attached to the sales order. Depending on complexity, each order took five to ten minutes.

On top of that, orders arrive in English, German and French. Processing them required staff who could read several languages, and those people are hard to find.

With turian, incoming orders are read automatically, matched to customer and product data and transferred to Odoo as sales orders, regardless of format or language. The team reviews the prepared order and confirms it with a single click.

Lexington Medical evaluated turian in parallel with an EDI solution with OCR capabilities. turian won easily: it was up and running in a fraction of the time, while the alternative’s legacy setup required extensive training. The turian team handled the training itself and was hands-on and responsive throughout.

Processing time per order dropped from five to ten minutes to around 30 seconds. Nearly all European orders now run through turian, and a new team member’s error rate fell to zero.

The time saved now goes into hands-on support for the sales team instead of order entry. As Lexington Medical keeps scaling, the team has the capacity to take on new demands.

New colleagues also become productive faster, because turian takes care of format and language.

Lexington Medical continues to scale internationally, and turian scales with it. Rowan Sacks also sees potential beyond order entry: the same technology could automate other incoming documents, such as vendor bills.